ML
Michelle L

1 reviews | Active since Jul 2020

24 Mar 2022, 11:48

VODIACOM - You are *******, hiding behind untrained voices that may as well be robots.

I am Fuming, Raging, Spitting-Mad. I am also STUNNED that there seem to be no other negative VODACOM reviews on this platform. I was a Vodacom customer for going on 20 years. I had a contract which came to an end November 2020. On 01 November I sent a letter to Vodacom informing them that I did not wish to renew my contract. Several months later, the madness started. The story is too long, arduous and insane to repeat AGAIN, simply because I have told this story, OVER AND OVER AND OVER AND OVER. A mere 5 times this morning alone. The passing of the buck, sent from pillar to post, the lack of accountability - is ********. To add insult to injury .... they kept charging me. I AM AGHAST, and despair. HOW IN GOD'S NAME am I going to fix this/ The Legal Department did give me some advice. - to simply pay the ARREARS which has tripled over the past year. I am sitting here, literally suppressing a scream. VODACOM your service is a disgrace....

0
Replies (4)
ML
Michelle L's update24 Mar 2022, 11:55
Reviewer Update
I just spotted a similar complaint. Today was he first time someone told me my account was in arrears at the time I cancelled the contract, so they simply refused to cancel it and continued to charge me......... and, said that the only way they say I can fix this is to enter into a payment arrangement - who would be stupid enough to agree to pay for an account that was CANCELLED? HELP!
Vodacom
Vodacom's reply24 Mar 2022, 14:02
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
ML
Michelle L's update24 Mar 2022, 14:11
Reviewer Update
Watch this space...... I wait with bated breath.

ML
Michelle L's update30 Mar 2022, 10:51
Reviewer Update
Are you suggesting I pay for a cancelled contract? Are you completely insane? Let me know how I can settle the arrears of R1100 and let this be OVER!!!