1 reviews | Active since Feb 2021
This is a follow up to a previous review. So I was contacted by a gentleman from Vodacom at a time that was highly inconvenient for me. I told him so and asked him if he would be able to call me back later. He seemed not to care that I as unable to talk or listen to him and continued talking. I assumed that he said that either I call back or he would call me later. Seeing as no call was received by me over 24 hours later, I decided to call back the number he called me from. Horror of horrors. As with my previous review, the lady I spoke to said she would transfer me to another line. When I indicated to her that this is not an experience I wish to go through again, she kept insisting that I was speaking to the wrong department. I asked, if this was the wrong department, why did I receive the call from them in the first place. No answer was forthcoming. Upon sensing my anger, she indicated that she would ask her manager to get the right people to call me. I agreed (as this was my suggestion in the first place) on the proviso that they call back before the end of the weekend. I am still waiting for that call. What is disappointing is that the service is paid for, but two months later is still inactive. And nobody can assist me.
Best regards,
Best regards,
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