Vodecom - SERVICE NONE EXCISTING
<p>Seriously FRUSTRATED! The lack of customer / technical service is ***********!! I have been to a vodecom shop 3 Times, and still my problem is not sorted. I then contacted the call centre on Saturday spent 25min on the phone waiting for someone to assist. The problem i have is that when someone calls me, it rings once on their side, then give engaged signal. I then see it as a missed call on my phone. The person on the other side of the line, said they would contact me back as they could see the problem was a network issue. NO ONE CALLED BAC**** I then called into the call centre again Yesturday, and again i was told that they would address this issue and call back to see if the problem was sorted. Until now NO ONE CALLED BAC**** This number is currently on month to month. Due to the LACK of service from Vodecom, should this not be addressed in 12 hours time, i will be upgrading with another service provider. I CANNOT ACTUALLY COMPLAIN ABOUT VODECOM SERVICE, AS IT DOESNT EXIST!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Not surprized that Vodecom replies minutes after my post, yet still have not called to rectify the problem. PATHETIC!!
Not surprized that Vodecom replies minutes after my post, yet still have not called to rectify the problem. PATHETIC!!
Dear Nadine,
As discussed feedback provided.
Regards,
Cassandra
Dear Nadine,
As discussed feedback provided.
Regards,
Cassandra
Thank you.
Thank you.
