1 reviews | Active since Apr 2017

10 Apr 2017, 09:40

Vodecom - SERVICE NONE EXCISTING

<p>Seriously FRUSTRATED! The lack of customer / technical service is ***********!! I have been to a vodecom shop 3 Times, and still my problem is not sorted. I then contacted the call centre on Saturday spent 25min on the phone waiting for someone to assist. The problem i have is that when someone calls me, it rings once on their side, then give engaged signal. I then see it as a missed call on my phone. The person on the other side of the line, said they would contact me back as they could see the problem was a network issue. NO ONE CALLED BAC**** I then called into the call centre again Yesturday, and again i was told that they would address this issue and call back to see if the problem was sorted. Until now NO ONE CALLED BAC**** This number is currently on month to month. Due to the LACK of service from Vodecom, should this not be addressed in 12 hours time, i will be upgrading with another service provider. I CANNOT ACTUALLY COMPLAIN ABOUT VODECOM SERVICE, AS IT DOESNT EXIST!!!</p>

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Replies (4)
Vodacom
Vodacom's reply10 Apr 2017, 10:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update10 Apr 2017, 14:43
Reviewer Update

Not surprized that Vodecom replies minutes after my post, yet still have not called to rectify the problem. PATHETIC!!

Vodacom
Vodacom's reply12 Apr 2017, 12:45
Official

Dear Nadine,

As discussed feedback provided.

Regards,

Cassandra

's update12 Apr 2017, 12:59
Reviewer Update

Thank you.