Voddacom Call centre agent drops a call while querying data not loaded.

<p>My name is Mandla, with a cellphone contract with Vodocam with the following number ********** 434 this morning at 08h34, called Vodacom and the agent dropped my call.</p> <p>On Monday 12/12/2016 at around 14h56 went to My Vodacom App and bought 1 Gig of data bundles, and received an email confirmation with order number: E ********** showing that I bought 1 Gig of data worth R149.00 but did not receive the data however the R149.00 was charged onto my Vodacom account. I phoned Vodacom at 18h00 to find out why I did not receive the data but charged for it. I was told by Vodacom Customer Care agent that I needed to log a call and I will get a response in 48 hours.</p> <p> </p> <p>Yesterday morning 13/12/2016, I phoned Vodacom to follow up on the data that I did not receive, the lady that I spoke to said to me, that she will load the data on my phone seeing that I have been charged. She advised that I should reboot my phone and I will receive the data within the next hour to 24 hours. The data did not arrive, still waiting for the data to arrive, this morning 14/12/2016, I phoned Vodacom to follow up AGAIN seeing that I never received the data, I spoke to an Customer care Agent, and was advised to log a call and I requested that I speak to a Supervisor/someone with Authourity. I spoke to another agent, who I assumed was someone with Authority and honestly speaking she did not have a clue as usual what to do and kept insisting that I log a call and will get a response in 48hrs and while talking to her and explaining, she DROPPED the call and my issue was not resolved. I am not sure if Vodacom do have a system/people who listen to calls to vet them and listen how clueless their Agents are. And the script that Vodacom Agents use, that a call will be logged and you will get a response in 48hrs is getting tiresome as you do not get any feedback from Vodacom, period. I guess I have to leave with the fact that I have donated my money to Vodacom and I will never get the data or refund. </p> <p> </p> <p>Regards</p> <p> </p> <p>Mandla</p> <p> ********** 434</p>