KA
KELLY A
1 reviews | Active since Jul 2015
03 Feb 2024, 10:26
Vodcome sucks!
Very Poor service. No humans to talk to. Can't get hold of them via whatsapp email tobi and 082 135 in order to confirm a non renewal of my wifi contract sim card. Went to the store. They cannot assist. They think I want to cancel my contract meantime idon't want to continue after the contract expires. And have been informed that vodacom automatically charges month to month. There has been no email sent to me. We are approaching the end of the contract and does not want to continue or be charged . Pls pls pls hello Peter get me a contact of someone who can assist !! Can I go to the bank and cancel the debit order?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 Feb 2024, 11:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Feb 2024, 11:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
KA
KELLY A's updateReviewer Update
08 Feb 2024, 05:57Contact *** pls ensure that is the cell no that is called. As stated before 082 135 doesnt work. I have attempted many times on all the options provided. Tobi whatsapp and email I even went to the store for help. And the Stagg didn't understand what I required..... Pls call me this morning thank you
KA
KELLY A's update08 Feb 2024, 05:57
Reviewer Update
Contact *** pls ensure that is the cell no that is called. As stated before 082 135 doesnt work. I have attempted many times on all the options provided. Tobi whatsapp and email I even went to the store for help. And the Stagg didn't understand what I required..... Pls call me this morning thank you