Vodcom upgrades

I am writing to formally lodge a complaint regarding the ongoing lack of response and the poor service I have received from Vodacom. To date, I have submitted three separate reviews on HelloPeter regarding my issues. In all three cases, the Vodacom social‑media representative responded by stating that my concerns would be forwarded to the Upgrade Department and that I would receive a call back. Despite these assurances, I have not been contacted even once. Given Vodacom’s low service rating on HelloPeter, this lack of follow‑through appears to be a consistent pattern. It is clear that Vodacom is aware of the issues raised, yet no meaningful effort has been made to resolve them. This behaviour is similar to previous incidents, including the media case Vodacom lost, which further highlights ongoing customer‑service failures. Additionally, whenever I contact Vodacom to request a cancellation, the interaction starts off polite. However, the moment I ask legitimate questions or challenge the information provided, the agents become dismissive and arrogant. This has now happened to me on two occasions. As a paying customer, I find this level of service unacceptable. I expect a reputable service provider to honour their commitments, provide transparent communication, and treat customers with respect. I kindly request that this matter be escalated to a senior representative who can provide me with a clear explanation and a timely resolution. I look forward to your urgent response.