Vodcom to the rescue

Recently I complained about a sim card that was issued and I was receiving sms's from the previous owners rewards programs and banking transactions and this was very annoying and inconvenient.

I am posting a separate review as it is only right to give a good response when there is good service from a vendor.

After no joy from the call in number as to compensation for the small start up pack I purchased (as I was going to throw away the sim card and start again) I complained on Hello Peter

This matter was resolved by a nice gentlemen who phoned me and apologized for the inconvenience. He indicated that they have to recycle numbers and it is based on the continual requirement for new numbers. Something they cannot impact on is the sms function from private vendors etc (banks). This is unfortunate as you my get a sim that suffers from this issue. He offered to add airtime for my inconvenience as the original minimum airtime I started with was going to be lost as I have thrown the old one away and purchased another sim card. I am grateful for that but do not know how to get the number to him for the small loss in the airtime. If the gent could contact me on the number linked to this account I would appreciate the airtime. I have entered the new sim number in the reference column to the Vodacom service center.

As a comment to the challenge maybe if the Vodacom IT guys could just interrogate the waiting numbers for incoming sms's just as they monitor for outgoing activity they could alleviate this challenge or have a 36 hold and hour reissue window if there is unwanted sms activity on a reissue number this issue may be able to be prevented for other customers.

Thank you Vodacom this response and resolving this in an acceptable manner with a compensation for the lost airtime.