GH
Graham H

1 reviews | Active since Mar 2014

07 Nov 2018, 07:57

Vodcom *****s airtime

My airtime has been slowly disappearing, i then got a random SMS from VODACOM saying, THANK YOU FOR JOINING GAMELOFT CLUB AT R6/PER WEEK. i never joined such a stupid club, so i went on to the link and got it canceled, about a week later at 7:52am 7/11/2018 i received ANOTHER SMS saying the following, THANK YOU FOR JOINING GAMELOFT CLUB AT R6/PER WEEK. ***, I never joined this stupid club. STOP *****ING MY DAM AIRTIME VODACOM, this is pathetic, this is how you lose customers very fast. I never joined these STUPID clubs, so i want my missing airtime back IMMEDIATELY. This is theft, i pay for that dam airtime from my pocket, and you think you can just sign me up for stupid Gameloft clubs. from vodacom live which i do use aswel. fix this now, or this will hit social media with a vengeance. I have been with you for over 10years and this is how you treat your customers. disgusting

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Replies (1)
Vodacom
Vodacom's reply07 Nov 2018, 09:10
Official
 Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        

Best regards,