Vodcom *****ing my money.

I have been wrongfully debited for the passed 2 months. I have spoken to several people ans no one is able to help me with my money that Vodacom has ****** from me. This situation is completely frustrating as I need MY MONEY. No one is even able to assist me with feedback...The last agent that I spoke to wouldn't even give me a reference number - as he said"vodacom does not allow reference number, the manages are not allowed to take calls, and there is no one there to assist me. Absolutely pathetic. Vodacom needs to send their staff for training on how to speak to customer. Or maybe Vodacom just doesn't care. This is the first time in 13 years that I want to change network providers. Sies Vodacom...absolutely Useless, with their unhelpful, *********** staff.