sV
shihaam V

1 reviews | Active since Feb 2017

02 Feb 2017, 12:14

Vodcom **** service provider

<p>On the 22nd August 2016, I went in to cancel my contract as I was due. The consultant forgot to process and lost my documentation. I was billed for December, the manager says i will be bileed for January and Febuary. My line waas soft locked due to ther ***ing neagligence. I asked for my contract to be cancelled with immidiate affect I`m still waiting. I called customer service as she said she has logged the call, nothing was done. If nothing gets done and my line doesnt get opened by today, I will go to the press and the ombudsman.</p> <p> </p> <p>I have has enough with vodacom and the k.k service youy get and the ****ing consultants just lie with the call centre. this is it!!!!</p>

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Replies (3)
Vodacom
Vodacom's reply02 Feb 2017, 12:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply02 Feb 2017, 14:20
Official

Good Day Mrs Shihaam Villet

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
Kulsoem
Vodacom Escalations Support

Best regards,

sV
shihaam V's update06 Mar 2017, 18:18
Reviewer Update

Good day

I was told I will be reimbursed within 7 to 14 working days. It's the end of March, I got another bill. I'm becoming frustrated with vodacom.

Please deal with my problem,as I will take further steps.

Kind regards

Shihaam Villet