VS
Vik S
1 reviews | Active since Dec 2020
10 Mar 2021, 12:21
VODCOM POOR SERVICES
Vodcom !
I Have app**** on Sunday 7th i have received sms and emails stated Your Application for ferral Number ***2 has been Approved . Email Hello Vickash,
Thank you for shopping with us!
Your new Huawei P40 lite is on it's way.
IMPORTANT INFO:
black-right-arrow Our RAM agents will request to see your ID book, Smart ID card or valid passport before they deliver the device.
black-right-arrow Your device will be delivered on a weekday between 8AM and 5PM, depending on your location.
black-right-arrow Your quote number is VODACOMDIREC-***
black-right-arrow All fulfilment of orders are stock dependant at the time of application approval. If one or two items in your order are temporarily out of stock the order will be placed on a back order until the stock arrives. On limited or discontinued items products will be fulfilled on a first come first serve basis.
Your order details
iPhone image Huawei P40 lite
Device colour
Midnight Black
Internal memory
-
Plan type
Smart
Contract duration
24 months
Minutes allocation
50 minutes /month
Data allocation
350 MB /month
SMS allocation
50 SMSs /month
Deal Extras
-
green-tick-mark Free delivery
Total cost
R335.99 PM
Today i call in the Agent Priscilla Naidoo I cancelled or because there's no stock the system cancelled my a Application ! I must send my docs to for a new applicate for a high amount seriously is this the tp treat peoples or up sale VODACOM ?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Mar 2021, 15:45Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply10 Mar 2021, 15:45
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
VS
Vik S's updateReviewer Update
12 Mar 2021, 12:42I don't understand how this was resolved . Please explain if 13 call Centre agents giving me different i haven't received the order Please explain .................................................
VS
Vik S's update12 Mar 2021, 12:42
Reviewer Update
I don't understand how this was resolved . Please explain if 13 call Centre agents giving me different i haven't received the order Please explain .................................................
VS
Vik S's updateReviewer Update
12 Mar 2021, 12:51The reason was they call me on numbers listed on Credit Bureau ..................Number which i have had 20 years ago . The number which i have and provided to you was never called This is the number i have even at my bank . Seriously Vodacom Bull**** then some white person from your office call me and said i cancelled the order there's nothing he can do i must reapply .Which i did but since Wednesday i called more that 11 times . Why approve something than come with bull**** stories THAT I CANCELLED THE DEAL !!!!
VS
Vik S's update12 Mar 2021, 12:51
Reviewer Update
The reason was they call me on numbers listed on Credit Bureau ..................Number which i have had 20 years ago . The number which i have and provided to you was never called This is the number i have even at my bank . Seriously Vodacom Bull**** then some white person from your office call me and said i cancelled the order there's nothing he can do i must reapply .Which i did but since Wednesday i called more that 11 times . Why approve something than come with bull**** stories THAT I CANCELLED THE DEAL !!!!