Vodcom makes fault accusations and staling the cancelation of my contracts. Employees do not know the CEO and not allowed to provide clients with the CEO e-mail address. Is the CEO aware of the pathetic after service?

I was told by an employee of vodacom at a braai that it is a tactic to avoid cancelling client's contracts or prolong the months before cancelation the contract? I have spent hours on the phone attempting to cancel my fibre contract and ad on benefits on my cellphone. Cancelation's department say I am in arrears and transfer to billing . Billing say my account is not in arrears and transfer me back to cancelations. Again cancellations say I am in arrears... What is going on in vodacom? You have made an accused saying that I not paying for your service? My debit orders have never bounced. This is a serious acquisition. I have made numerous calls attempting to cancel the contracts. On one occasion was told that they unable to find an account with vodacom... another occasion I was asked to give them the details on my vodacom box on all occasions i was put hold for an average of 5 minutes then they have a conversation with you and put you on hold again. * I would like confirmation via e-mail that you have been informed on the 30/11/2022 of my intent to cancel the fibre contract and the service will be terminated on the 31/12/2022. * I have requested on the 23/10/2022 for the additional ad on benefits on my cell to be cancelled. I would like confirmation that about has been done.

I have also been without fibre for a week, only to find out from vumatel that they received the complaint a week later.

I have paid for a service that I have not received and no refund for that week?

Please provide me with the ombudsman's and consumer council's e-mail address.

Thank you