JB
Jacques B
1 reviews | Active since Sept 2020
01 Sept 2025, 20:54
Vodcom is continuous...
Vodcom is continuously debiting my account for more then they suppose too first my tell me my insurance is R115 a month as stated on the paper work then they debit my account for R200 for insurance so I canceled now its getting debited for more than when I had insurance this m......f......rs is big chancers this is why people pay cash for phones these days this m......f.....rs beter fix this f.....g issue and very quickly as well
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Replies (2)
Vodacom's replyOfficial
02 Sept 2025, 08:48Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Sept 2025, 08:48
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Sept 2025, 07:25Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2025-09-02 at 12:58:50 regarding the insurance and the invoice in question.
The feedback received and sent to you by the Vodacom Insurance Department is as follows:
Thank you for your email, we trust all is well. Please note that our invoices are generated on the 1st of each month, and Mr. Bernard's policy was cancelled on the 4th of August 2025. He will be auto credited, and the credit will reflect on his next invoice. We have informed the client accordingly.
Please note we have tried contacting you this morning however reached your voicemail.
Regards Vodacom Consumer Website Team
The feedback received and sent to you by the Vodacom Insurance Department is as follows:
Thank you for your email, we trust all is well. Please note that our invoices are generated on the 1st of each month, and Mr. Bernard's policy was cancelled on the 4th of August 2025. He will be auto credited, and the credit will reflect on his next invoice. We have informed the client accordingly.
Please note we have tried contacting you this morning however reached your voicemail.
Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Sept 2025, 07:25
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2025-09-02 at 12:58:50 regarding the insurance and the invoice in question.
The feedback received and sent to you by the Vodacom Insurance Department is as follows:
Thank you for your email, we trust all is well. Please note that our invoices are generated on the 1st of each month, and Mr. Bernard's policy was cancelled on the 4th of August 2025. He will be auto credited, and the credit will reflect on his next invoice. We have informed the client accordingly.
Please note we have tried contacting you this morning however reached your voicemail.
Regards Vodacom Consumer Website Team
The feedback received and sent to you by the Vodacom Insurance Department is as follows:
Thank you for your email, we trust all is well. Please note that our invoices are generated on the 1st of each month, and Mr. Bernard's policy was cancelled on the 4th of August 2025. He will be auto credited, and the credit will reflect on his next invoice. We have informed the client accordingly.
Please note we have tried contacting you this morning however reached your voicemail.
Regards Vodacom Consumer Website Team
Best regards,