SM
Sinothando M
1 reviews | Active since May 2018
04 Feb 2019, 13:20
Vodcom (Finrite) Insurance claim
I have submitted an insurance claim in Newcastle however I am now in Johannesburg (Claim took longer that 2days) and I cant get a hold of Vodacom Newcastle! I literally call them twice every hour! they never pick up their calls. I tried calling them on ********** 029 and ********** 037.
Further to that I have tried to get ahold of the insurance company on the following numbers: - ********** 80 (Was directed to call the below number) - ********** (No answer!) - ********** 881(Receptionist.; Tiffany indicated that she will send my number to consultants to contact me)
I am not sure what to do anymore, how do I get ahold of anyone? I use my phone for business and this is becoming an inconvenience. I am a paying customer, I deserve better service than this. Upon reading the reviews, I saw that this is very common for Vodacom Newcastle. Your customers continuously complain about the phone not being answered but still nothing has been done about this? Stop treating us like this!
Please kindly provide a way forward on this matter. How do I get ahold of the relevant people? mainly Vodacom Newcastle Mall and Finrite Insurance company?!
Kind regards Thando Mazibuko
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
04 Feb 2019, 14:06 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Feb 2019, 14:06
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
SM
Sinothando M's updateReviewer Update
04 Feb 2019, 14:19Please contact me on ********** 036, my other number is not available due to your inefficiencies.
Kind regards
Thando Mazibuko
SM
Sinothando M's update04 Feb 2019, 14:19
Reviewer Update
Please contact me on ********** 036, my other number is not available due to your inefficiencies.
Kind regards
Thando Mazibuko
SM
Sinothando M's updateReviewer Update
05 Feb 2019, 15:39Thank your for response.
I called the number provided however I was told that you guys have a new contract with Finrite and no longer with Cellsure. I have very important documents that have been backed up on my iCloud, I need them for a meeting tomorrow! I need a GPS for tomorrow as well! I need a phone as in yesterday.
If I had the money to buy another phone, I would! unfortunately I don't have the money to buy the phone hence I opted for insurance in the first place.
I have been a very Loyal customer for years but what does that mean today? it means absolutely nothing to you guys. I am just a customer amongst many other customers, so I don't count. I know that Vodacom will probably not do anything to address my compliant but at least I have done my part! Your service to your customers, simply displays that we a just insignificant customers to you.
You keep asking me to contact people in your response, that is not help! Despite my irritation I have contacted all the relevant numbers as instructed on your response however I am still in the same position, nothing has changed at all (Just time, efforts and airtime wasted on my part)
I have exhausted every possible option to get assistance, I am defeated.
Kind Regards
Thando Mazibuko
SM
Sinothando M's update05 Feb 2019, 15:39
Reviewer Update
Thank your for response.
I called the number provided however I was told that you guys have a new contract with Finrite and no longer with Cellsure. I have very important documents that have been backed up on my iCloud, I need them for a meeting tomorrow! I need a GPS for tomorrow as well! I need a phone as in yesterday.
If I had the money to buy another phone, I would! unfortunately I don't have the money to buy the phone hence I opted for insurance in the first place.
I have been a very Loyal customer for years but what does that mean today? it means absolutely nothing to you guys. I am just a customer amongst many other customers, so I don't count. I know that Vodacom will probably not do anything to address my compliant but at least I have done my part! Your service to your customers, simply displays that we a just insignificant customers to you.
You keep asking me to contact people in your response, that is not help! Despite my irritation I have contacted all the relevant numbers as instructed on your response however I am still in the same position, nothing has changed at all (Just time, efforts and airtime wasted on my part)
I have exhausted every possible option to get assistance, I am defeated.
Kind Regards
Thando Mazibuko
SM
Sinothando M's updateReviewer Update
12 Feb 2019, 12:43It has been 12 Days but still nothing has been done? You guys need to be transparent. what is going on? I need a phone. I can not function without a phone for 12 days, I need a GPS as the work I do is client based hence I travel all the time. You have really inconvenienced me! I still have no clue what is the reason for this immense delay? Surely the delay cant simply be caused by the fact that you changed insurance service providers, should you not have controls in place to ensure that the systems are in working condition. I can understand a delay for a few days but this is just extreme!
out of
I cant believe that you are okay with treating your customers in this manner! not even an update out of courtesy. I have continuously tried to call ********** ,that line has never been answered since Saturday(02 February 2019). How is possible that a call center is not operational for 10 days? take yourselves seriously.
Kindly advise who should I call as I have exhausted all options.
SM
Sinothando M's update12 Feb 2019, 12:43
Reviewer Update
It has been 12 Days but still nothing has been done? You guys need to be transparent. what is going on? I need a phone. I can not function without a phone for 12 days, I need a GPS as the work I do is client based hence I travel all the time. You have really inconvenienced me! I still have no clue what is the reason for this immense delay? Surely the delay cant simply be caused by the fact that you changed insurance service providers, should you not have controls in place to ensure that the systems are in working condition. I can understand a delay for a few days but this is just extreme!
out of
I cant believe that you are okay with treating your customers in this manner! not even an update out of courtesy. I have continuously tried to call ********** ,that line has never been answered since Saturday(02 February 2019). How is possible that a call center is not operational for 10 days? take yourselves seriously.
Kindly advise who should I call as I have exhausted all options.
SM
Sinothando M's updateReviewer Update
18 Feb 2019, 08:48After 16 days my claim has not been processed! Finrite puts me on hold, until I hang up. The longest I was on hold was an hour! This is unacceptable.
SM
Sinothando M's update18 Feb 2019, 08:48
Reviewer Update
After 16 days my claim has not been processed! Finrite puts me on hold, until I hang up. The longest I was on hold was an hour! This is unacceptable.
SM
Sinothando M's updateReviewer Update
18 Feb 2019, 08:49Its clear that I am not valued here!
SM
Sinothando M's update18 Feb 2019, 08:49
Reviewer Update
Its clear that I am not valued here!