rU
refilwe U

1 reviews | Active since Feb 2014

10 Dec 2021, 09:20

Vodcom fibre stay way from it

Fibre relocation with vodacom is a night mare. Information is not given to customers to make clear decision. Omly after the call i was told it takes 30 days for relocation. Vodacom 30 days. So meaning we cant work .. we canr do business for 30. days? And now i cant cancel because you are quick to speak about the contract. For the pathetic service you offer. You have no right to bind us with your contract. My account was debited. I still dont have fibre. The 20th is approching i will be debited again with no fibre. Vodcom please grow a conscience and care for us and actually put customer first. What is suppose ro happen in the space of 30days while we work from home. What alternatives do you have in place for relocating customers to be still connected while you sorting yourselves our2? When you came up with 30days? Did you think about us? Our careers and businesses? . I wish i had known i was going to cancel pay sfupid penalties and move on with my life than been in limbo.

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Replies (2)
Vodacom
Vodacom's reply10 Dec 2021, 11:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
rU
refilwe U's update10 Dec 2021, 11:27
Reviewer Update
Vodacom stop telling lies. I dont need a call i need my fibre installed. I need to work.
I need to work. I font need a fone call.

What disgusting service you provide ro customers then give them an automated feedback instead of actual service

I paid for my fibre. I need it installed. What is the hold up?

Please install my fibre .