Vodcom Fibre only great when there are no changes or problems

The reason for 2 stars instead of 1: There is one consultant from Vodacom Fibre division I would like to commend for her looking into our matter and trying to assist us in obtaining resolution from the required department. Thank you agent for trying and sorry that your departments support you about as well as they support the clients. Quite a letdown.

The problem: After the 3rd time of reporting an issue of suboptimal speeds (far below the 120/120mb speed) for the past 2 to 3 months and in the evenings about 10 mb. The agent we last spoke to provided detailed steps of what we need to do to assist in analysing the problem and providing a solution to the problem. We were advised to ensure all devices bar one cell phone be connected to the Router and do a speed test. Screen capture the speed test and send this to *** and cc vodacombill and two other representatives at Vodacom (Zaid and Matthysen. surnames and email addresses omitted in line with their rights). We were to include the service request reference numbers. This was done. We were advised an average of 48 hours turnaround time. The first submission via email with all the required details and screen capture was sent on 09/03/2026 - it is now the 16th. The best speed report was 81.18 upload and 67.15 download and the lowest day time was 48.17 download and 61.61 upload. Far from the uncapped 120/120 (again with only 1 device connected). These readings were provided again on 10/03/2026 and 12/03/2026. We are trying to run a business here and we really do need the service level (honoured turnaround time as speeds in line with what we pay for) to be better than what we currently and historically have been receiving from Vodacom. From the last email with the speed results provided it is now 4 days. From the first submission 7 days. Today is the 16th of March 2026. We struggled to get connected when we moved to a new area and now, we are struggling with this issue. Moral of the storey, it would seem, with Vodacom all is well as long as there are no changes or problems. If only life was like that, your service is rated more highly on how you handle changes and problems.