Vodcom Fibre DONT DO IT

If you can opt to use any other fibre service provider let Vodacom be last on your list!!!

I was moving houses on the 15/03/2021 and requested a relocation for my fibre. I contacted Vodacom (26/02/2021)and got an extremely dismissive consultant on the phone. She told me its 30 days request and will forward me the forms to complete and send back. I asked if there was anyway to speed up the process she she no even thou I will be paying R600 for the month without service. I accepted the 30 days and sent the forms. I contacted Vodacom to ensure they have received everything they required for the relocation and they did. I've had experience with Vodacom in the past and decided to to a weekly follow up call and low and behold they never failed to deliver shocking service. When I asked about the details they tell its a calendar month not 30 days. So I asked if you do it on the 15th month you will get your connection on the 30th of the following month having paid for a 1.5months of no service "Correct Sir" I've called every week and each time get told its been allocated to a technician. It came to the final week and still haven't heard or received any communication from Vodacom. I call in on the 29/03/2021 and the agent tells me yes I can see its over the 30 days. I will escalate this to my supervisor and get them to give you a call. I insisted on a e mail which I did stating its been escalated to be resolved. I received no feedback from there. I then get a sms on the 31/03/2021 stating if I do not send my relocation application within 24hrs the service required will be closed (please dont call it service Vodacom as that does not apply to Vodacom). I then go and resend the application on the 01/04/2021 @08:19 fearing the closing of the request. I call Vodacom and get through to Annie Booi and ask can she see on the system that my application has been received. To my surprise she replies "yes we have received all 3!!!" which I have confirmed receipt of from the beginning. She tells me know they can assign an order number but cant tell how long this will take even though I've been dealing with this for over a month!!! She tell me she will own this query and give me a call later in the day to give me an update ( listen to the voice recording to confirm all the promises. I think this must be part of Vodacom customer service training on how to mislead customers). I sit here today with no fibre paying R159per 7 days for 10GB times two (R1300) to try and keep my business running and get charged R600 for the monthly subscription. That is close to R2000 for the month Vodacom has ******** out of 1 customer. How may other?

Shameel Joosub as the leader of the business this a poor reflection on you. I will be e mail Mr. Joosub and cc him on this mail which will be sent to Ombudsnman (*** / *** / shameeljoosub@vodacom)