Vodcom Fibre does it once again!

Item: Vodacom
Rating: 1
Author: Ariel O

Good morning,

I complained about Vodacom Fibre Thursday last week (I think, or Wednesday). On Friday I received a call that I was too late to answer. The lady (Wanda according to my voicemail) called once, promised to call again and that’s it! No further communication. No email, no call back number, no call back.

Now, I see that the router has, once again, been returned to Vodacom from RAM couriers. It is now more than 1 month later and here we are. Almost no work done!

Dear Vodacom Fibre, do you want my business or must I go somewhere else? I have been with Vodacom since 1999, but this treatment is not acceptable!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

24 Dec 2025, 14:39

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply24 Dec 2025, 14:39

Official

Ariel O's updateReviewer Update

26 Dec 2025, 09:14

I was contacted by RAM Couriers on the 24th and established that they STILL had the wrong address. I provided them with the correct one — which is something I did with Vodacom Fibre end Nov / start Dec already and confirmed numerous times thereafter — but the information has never been conveyed to RAM. Now, RAM says they cannot deliver before verifying either Vodacom Fibre.

I am beyond frustrated and angry at the moment. SORT YOURSELVES OUT AND COMMUNICATE WITH YOUR PARTNERS!!! Please don’t send me your standard Hello Peter reply, I’m over that now too.

Ariel O's update26 Dec 2025, 09:14

Reviewer Update