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dM
dani M

1 reviews | Active since Nov 2012

31 Mar 2021, 08:30

Vodcom fibre

2 weeks and vodcom fibre are still assigning someone to cancel our fibre line. We have had endless problems since day one. For the past 3 weeks we haven't been able to have meetings online from home as the Internet doesn't work. If someone shares a screen it says cannot view due to Internet connection.

We have been told for 2 weeks it takes up to 48 hours to assign someone to the job it has been 2 WEEKS. We cannot move over to another isp until the line has been cancelled on Vodacom Fibre side.

I AM GIVING VODCOM FIBRE UNTIL CLOSE OF BUSINESS TODAY 31 MARCH 2021 TO RELEASE MY LINE

0
Replies (2)
Vodacom
Vodacom's reply31 Mar 2021, 08:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply01 Apr 2021, 08:28
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team made contact with you and is assisting with your cancellation request. 

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team 

Best regards,