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Jennel N
1 reviews | Active since Jul 2017
13 Jun 2022, 09:22
VODCOM EXTENDING CONTRACT WITHOUT NOTIFICATION
I have called every platform available on Vodacom to get my account sorted. Covid Relief was added to my account with my authorization extending my contract term. Is this even legal?I am happy to take this up with the ombudsman considering NOT a SINGLE consultant or manager can assist and I have exhausted all avenues in having this cancelled, Contacted your CS; FB; Cancellations; Accounts and even Upgrades. Everyone giving a different story of how and where I should escalate, one person even saying there isnt covid relief.
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Vodacom's replyOfficial
13 Jun 2022, 09:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Jun 2022, 09:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Jun 2022, 09:56Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records indicate that contact was made and query resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply21 Jun 2022, 09:56
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records indicate that contact was made and query resolved. Regards Consumer Website Team
Best regards,