AS
Anelda S

1 reviews | Active since Sept 2016

28 Sept 2016, 10:16

Vodcom employees have no clue what they are doing

<p>i took out a new wifi contract yesterday. It is a 5 gig pay as you go mobile wifi package. This morning, the data was finished. So, i returned to the shop to find out what is up. They inform me that I only recieved 600 meg of data. The data was calculated prorata for the month. I do understand that, but nowhere did anybody explain that to me yesterday. I am upset about the misinterpretation of what I was offerd. They are only interested in writing out contracts, and not about the needs of the person who is actually paying for the service... what service? Vodacom has proven in the past that they are not at all about costomer service. Pop a contract in someone's hands. Then they are done with you. UNEXCEPTABLE!!!! The manager actually told me, do not talk to the people on the floor... ask for one of us (pointing to her white skin...) she said. we need to stop this. If a person is working at a company, should that person not be forced to provide the service no matter the colour of his skin? Service delivery is not a race thing, it is a principle thing. You are paid to provide a service, DO YOUR JOB!!!!</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply28 Sept 2016, 10:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team