UD
Ursula D

1 reviews | Active since May 2015

06 Apr 2021, 10:31

Vodcom - Elite Mobile ****

Vodacom - Elite mobile call us in JANUARY giving us a new contract were we will being paying less every month , my husband will get 5 GB every month and myself and my daughter as well will get 200 airtime and GB and we will receive voucher with 1500 . When we called to ask about the voucher we were told only after the second payment . The second month my husband only receive a R 145 rand airtime and he use the phone for his business . When we call Elite mobile they said that someone change the it and they change it back to the original contract that was giving to us in January . They also said our monthly billing will be R 1300 this month is more that R 2000 . When you call your call center you get send from pillar to post , they give you number that don't work and know one know what they doing in Vodacom why do you have system it your staff don't update the system to say I spoke to Mr so and so that this is the problem . My husband had this Vodecom contract for more that 10 years and to get ****med like this is terrible .

0
Replies (5)
Vodacom
Vodacom's reply06 Apr 2021, 11:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

UD
Ursula D's update13 Apr 2021, 08:24
Reviewer Update
Dear Vodacom
Still waiting for the agent to call us ???? I know all about phishing ****s I work in the bank?
Zahier Adam from Elite mobile was the agent that dealing with the contract and we been trying to get hold of him and his Team Leader for more than 2 week now and now one comes back to us . When you call your call center and ask for a Manager contact number or email address they can not give it to us , how do Vodacom operate when now one know the managers contact number or email address . This is terrible service .
Vodacom
Vodacom's reply13 Apr 2021, 09:10
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that the account holder was contacted and provided feedback by the relevent department with regards to the query.  Regards Consumer Website Team

Best regards,

UD
Ursula D's update13 Apr 2021, 09:16
Reviewer Update
Zahier called my husband once to say to say that we must call Vodacom regarding the account , as Zahier said that our account will be R 1267.00 and know we got a bill of R 3000 .00 that Zahier put on my husband account . Please can you someone call my husband at *** as this sending of email and calling your call center and telling us we must call Zahier so who must sort it out ?
UD
Ursula D's update16 Apr 2021, 08:47
Reviewer Update
Still no reply from Vodacom or Zahier ?