Vodcom dispute

Good day This is the second time I'm complaining regarding my Vodcom account I had a arrangement for 6 months with Vodcom to pay off my account after the 6 months of paying I called them 3 days later to say that I have payed up my arrears i was told to hold she is just going to check she came back to tell me I still owe R20300 I ask if I can speak to manager or supervisor I was told her supervisor will call me in a hour 48 hour later still no call back I have also had calls from Vodcoms attorneys Hammond pole attorneys If you go and check my old review sent arrond October 2020 you can get the full story Please can you assist Regards Warrick Lawry