PT
Pat T

1 reviews | Active since May 2017

05 Jul 2017, 20:05

Vodcom - Dishonest practices

<p>Vodacom, migrated our cellphones, despite us telling them that we are not interested in doing so.</p> <p>Complained from end April to June, with endless emails, where they duck and refuse to take reponsibility.</p> <p>Only 2 months later and upon writing a full letter and affidavit, highlighting their faudulent practices, does Vodacom fix the ******* migration, however ******* migration partially solved. </p> <p>To date the last line is still operating under an invalid migration. emails and efforts to get them to fix the problem are going nowhere. Their ********** / ********** / ********** / are vague or have no clue as they do not even read the emails properly to be able to respond appropriately or even action. Worse still, we paid for the ******* service for 2 months, despite an assurance via email on the billing fiasco. Worst Service Provider!!!!! Will make it a daily mission to let everyone know that Vodcom has dishonest practices and is NOT a sincere service provider.</p>

0
Replies (2)
Vodacom
Vodacom's reply06 Jul 2017, 07:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

PT
Pat T's update13 Jul 2017, 17:45
Reviewer Update

Someone from Vodcaom called at 11.15am on 11/07/2017 and asked me to recite what happended. I advised, that I have been doing that for the last 3 months. Requested that, I send all the emails, to him.. as vodcom has the entire story on the system. He said, he will be sending the email shortly... Still waiting 3 days later and still sitting with the problem of a ********** migration, which we did not request for:

Everyone should be aware that Vodacom and their staff have dishonest business practices....