YS
Yunqiao S
1 reviews | Active since Nov 2020
17 Nov 2020, 09:53
Vodcom contract
My vodacom contract will end on 25/11/2020. I want to cancel my vodacom contract and have sent 2 emails requesting to cancel the contract on Oct 13 and Oct 14, 2020. Not not rep**** and no confimation. Then I also sent email to customercare, there was answer that she has transfer my requirment to cancellation department. And they will rep**** to me after 7 working days. BUT STILL NO REPLY. On 17/11/2020, I called the cancellation department, ***, the lady served me. Then the ridiculous thing happed： She told me her job is not to cancel to contract and push me to continue the contract, even suggested some offers. I told her I just want to cancel this contract, it is very simply requirement ! She repeated her answer: she can not cancel it because it was not her job!!!!!! I was so suprise that if the contract can not be cancelled, why vodacom company setup this " cancellation department"???????????????????I ased her if she can not do my requirement, who can refere to, The answer is "No one“。 ”I insisted my request, but she gave me several different answers. This useless converstation was lasting 32mins!Finally I was told I need to call *** again on 25/11/2020!!!! Because she just add a note in log.
At last I requested her give me the reference number, I was told that there is no reference number !!!!!!!!!!!!! When I insisted, she said will sent me the sms and email regarding to this. BUT NOTHING RECEIVED!!! I requested her to tell me the reference number before I received the sms. She told me it was 1#**********, I haven't finish hearing the reference number, the call was cut off!!!
Before this experience, I always thought vodacom is the proudly company in South Africa. But now, what kind of service is this?Why it is soooooooooooooo difficult to cancel contract ???? I am extremely disappointed in Vodacom and would not recommend their services to anyone anymore.
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Replies (3)
Vodacom's replyOfficial
17 Nov 2020, 11:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Nov 2020, 11:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Nov 2020, 14:29Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply19 Nov 2020, 14:29
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
YS
Yunqiao S's updateReviewer Update
19 Nov 2020, 14:50Dear Vodacom, I don't know which number you are calling from. Today I found several miss calls the reason is when I heard it, my phone is not at my hand, I need several seconds to get my phone, But when I got it, the ring has end. It happened several times! I called back but this phone can not get through. I don't know why the phone always rings in so short time, instead of I am not willing to answer the phone.
YS
Yunqiao S's update19 Nov 2020, 14:50
Reviewer Update
Dear Vodacom, I don't know which number you are calling from. Today I found several miss calls the reason is when I heard it, my phone is not at my hand, I need several seconds to get my phone, But when I got it, the ring has end. It happened several times! I called back but this phone can not get through. I don't know why the phone always rings in so short time, instead of I am not willing to answer the phone.