1 reviews | Active since Oct 2018
Vodcom and its extremely poor customer service
I have been waiting for over 24 hours to get international calling on my phone. I have had to call customer care at least 5 times and each time to be told that it has been activated. I have talk to a supervisor named Mpho Maluka and his operations manager both were unable to help stating that my issue is in the hands of a nebulous techical dept. who may come back to me in another 24 - 48 hours!
what is even more frastrating is that Vodcom do not have a complaint line / mechanism of thier own ! is this because the want to ensure that their bad service is not acknowledged?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Mkotama,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Ashwin Abdurahman
Consumer Website Team(SA)
Dear Mkotama,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Ashwin Abdurahman
Consumer Website Team(SA)