DP
D P

1 reviews | Active since Apr 2021

19 Aug 2021, 18:52

Vodcom

I am soooo FRUSTRATED , Have 2 cell phone numbers under my contract. Both were due for an upgrade. One number was upgraded but the upgrade was assigned to the incorrect number. I have tried repeatably to resolve via calls to your so called help numbers as well as going your Tokai branch. WHAT THE F@@@## does one do > Just a simple admin problem has become a major event as contrary to the Vodacom rep last week who assured me that this issue would be resolved. Had a phone call today from SAME OLD SAME OLD VODACOM... Advising that the only way forward was to collect the upgrade phone and supply a new one? HOW F##@@@ED IS THAT? You are going to take a phone and provide a new one as opposed to sorting out the ADMIN? SICK OF HEARING "SYSTEM CANNOT HANDLE IT" Just want A PERSON to resolve this issue

Just want

0
Replies (1)
Vodacom
Vodacom's reply20 Aug 2021, 08:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team