RL
Riyaz L
1 reviews | Active since Apr 2013
28 Jul 2020, 13:24
Vodcaom Fibre still not activated a month later.
Hi 2nd review on Hello Peter for the same query. Fibre installed on the 3rd of July. Line still not activated. When I 1st logged a hello peter query , Lance called me with poor customer service s****s. Not even able 2 provide timelines when will someone call me back etc. Vodacom when is my line going to be activated its been a month already !!! Called the call centre numerous times but no one seems able help. Please get your act together
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Replies (2)
Vodacom's replyOfficial
28 Jul 2020, 14:26Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Jul 2020, 14:26
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
RL
Riyaz L's updateReviewer Update
30 Jul 2020, 20:03Hi team Verculan/Herculan called me back promised to give me daily updates until issue resolved. Guess what 2 days later no updates and no activation :(
RL
Riyaz L's update30 Jul 2020, 20:03
Reviewer Update
Hi team Verculan/Herculan called me back promised to give me daily updates until issue resolved. Guess what 2 days later no updates and no activation :(