AN
Andrew N

1 reviews | Active since Oct 2013

24 Aug 2016, 12:26

Vodcaom Business: 5 to 7 days for a returned call!

<p>When I called the Vodacom Business helpline for some information about a fibre/microwave link, I was extremely confused as to how Vodacom makes any money.</p> <p> </p> <p>I was told that an account manager would need to call me back with the details. I responded very positively until I enquired as to how long with would take to hear from them. Between 5 to 7 working days the call centre lady said.</p> <p> </p> <p>Really? What kind of business makes a prospective client wait for 5 to 7 days for information about their products and services.</p>

0
Replies (2)
Vodacom
Vodacom's reply24 Aug 2016, 12:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

AN
Andrew N's update24 Aug 2016, 12:49
Reviewer Update

Will this take between 5 to 7 days?