EK
Erika K

1 reviews | Active since Oct 2017

23 Jul 2020, 19:37

Vodcam Fibre Not recomendable - Vodacom only comes out the day of installation...the bye bye....

We "have" Vodacom Fibre. For the last 3 days the line is on off on off. On 22 July I phone again and went though a long list of thing to "reset" etc. Today was the worst. We spend 3 hours on the phone with ***. (Vodacom Fibre) Now our line is completly off. I spoke to 3 consultants. All I want is a technical person to come IN PERSON and gove me a service that I pay for. Each person insisted they can fix the line OVER THE PHONE. So my husband called tonight. One hour later the lady tells him she TOO have to send her manager a request to assit.......oh and we are 77 people in our area whom have the same problem. (She checked her system)

0
Replies (2)
Vodacom
Vodacom's reply24 Jul 2020, 07:19
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
EK
Erika K's update27 Jul 2020, 10:34
Reviewer Update
Thank you For your call from Marlin from "Hello Peter Vodacom Support" on Friday, 24 July at 9:11 whom said a technician will assist us. I called in this morning (27 July) again. To date I still have had no further support nor do I have internet. Nor have anybody tried to contact us. It is only us calling ***. I am very disappointed. Erika kruger