HF
Heidrie F
1 reviews | Active since Feb 2018
01 May 2024, 22:10
Vodaypay Refund still not refunded.
As per my previous complaint. I still have not received my refund into either my One Cart, Vodaypay Or Bank account. Again more than a week later. Plse advise? See replies on previous post where I queried also with bo response again
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Replies (2)
Vodacom's replyOfficial
02 May 2024, 07:33Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 May 2024, 07:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HF
Heidrie F's updateReviewer Update
08 May 2024, 10:51Plse email as account holder is deaf, wife cancer.
They spoke to her already. Then tried me again but I was in meetings the whole day amd they dis not try again. I cannot speak before 10am as always meeting till then.
I just cannot understand why the money cannot jist be paid into the wallet of Vodapay account?
They confirmed bankdet it was taken from, 2 weeks ago already. So what else do they want??
It was collected month ago so why not just do the refund?
Been back and forth and promises now forever.
They spoke to her already. Then tried me again but I was in meetings the whole day amd they dis not try again. I cannot speak before 10am as always meeting till then.
I just cannot understand why the money cannot jist be paid into the wallet of Vodapay account?
They confirmed bankdet it was taken from, 2 weeks ago already. So what else do they want??
It was collected month ago so why not just do the refund?
Been back and forth and promises now forever.
HF
Heidrie F's update08 May 2024, 10:51
Reviewer Update
Plse email as account holder is deaf, wife cancer.
They spoke to her already. Then tried me again but I was in meetings the whole day amd they dis not try again. I cannot speak before 10am as always meeting till then.
I just cannot understand why the money cannot jist be paid into the wallet of Vodapay account?
They confirmed bankdet it was taken from, 2 weeks ago already. So what else do they want??
It was collected month ago so why not just do the refund?
Been back and forth and promises now forever.
They spoke to her already. Then tried me again but I was in meetings the whole day amd they dis not try again. I cannot speak before 10am as always meeting till then.
I just cannot understand why the money cannot jist be paid into the wallet of Vodapay account?
They confirmed bankdet it was taken from, 2 weeks ago already. So what else do they want??
It was collected month ago so why not just do the refund?
Been back and forth and promises now forever.