Voday - no access to account to access wallet money

I have made a sizeable contribution into my wallet in the middle of the year last year. Thereafter my account was locked and I am struggling since then to have it unlocked and be able to access MY money, as VodaPay assumes it is theirs now, as they have removed my access. I have opened so many tickets already and every time I simply am told that they will open a ticket and investigate. I then also get an SMS with a ticket number which is then simply closed automatically shortly afterwards, without any explanations. This is happening since last year June and I don't know anymore. I am thinking about going to the police station in opening a case against VodaPay as this is not acceptable at all. Be very very careful off using the VodaPay service as they will simply lock your account and refuse to open it, with all your money in the wallet.