Vodaworld/Vodacom is a time waster

<p>I've had a vodacom contract since June 2014 which expired july 2016. Sometime in the end of 2014 I was migrated to their new system........?? suddenly I had no external functionality on my phone... checking balances etc. I would go into their stores and even they could not assist.... "sorry you are on the new system and we cant get your information" phone the call center........I got tired of having to chase this and just lived with the lack of functionality. Once my contract expired I was surprised to see my billing increase from and Ave of R740 to R1000. When I queried it I was told I could check it out but I had to pay for my itemised billing at R17,50 a pop. after numerous visits to various shops including Vodaworld (hours in que's and sitting with staff) I decided to cancell my contract. That in itself was a mission. I filled in the relevant form and asked to retain my number on prepaid. They could not load it that day becuase the system was down... could I phone the next day to check it has been done??? I phoned 2x after that, I was told once yes it has been cancelled and on another occasion no it hadn't...</p> <p>I also asked when the contract would expire and was told on the last day of the month 30th September at midnight. On the 30 September at 9 am I got a msg to say I was not registered on the network. Off I went to Vodaworld again. Oh my number is in "limbo" they have discontinued the contract but it has not been activated on prepaid yet... what happned to discontinuing at midnight??? This was extremely inconvenient as I use it for business and also needed to do banking and this was not possible I could not do my banking as I could not get any OTP messages from the bank for confirmation. The phone came back on line for prepaid on the 1st October later that night...........</p> <p>I had also checked the 29th September and I still had about 340 minutes talk time and about 750 mg of data.... gone! I was told by the HD agent that they will be able to arrange a rebate for me of what was left.... well I'll be very excited when that day happens....</p> <p>On the whole I have spent at least 10 hours in total at Vodaworld. Due to the lack of solutions I have cancelled my contract. The staff are very helpfull and really seem to try to assist but they arent able to find solutions...system down.... I cant see on the system.... this belong to another department... I'll have to log a call for this particular issue...and it goes on. I have never walked out there having had my issues resolved</p>