Vodaworld Repairs ...Think Twice .....

Good Day If you are planning to get a phone repaired at vodacom world think very carefully They make things as uncomfortable as possible to get repairs done as as there is no communication unless there are repair fees involved. You are able to walk in to take a phone in for repairs but will take 3-5 working days and apparently they can do it while you wait if you "MAKE A BOOKING" I think this is in very bad form as you mean nothing to them as a walk in customer in this regard. If a phone can be repaired while you wait after making a booking why can't they assist you right there and then as walk in ?. My phone screed died while i was on a video call in my hand and after the assessment they told me physical damage(Impossible as this phone has never been dropped or anything like that.They quoted me that the repair will cost R8k+.I told the consultant when i booked the phone in i have samsung care+on my phone. And am now being messed around. It seems to me as they aren't making direct cash out of me i have been moved to the we don't give a **** pile. Basically i have had to do all the work for them as well.I had to call samsung care to get hold of Vodacom. To start the process. I had to do this twice. I eventually got a mail from vodacom asking for the Policy schedule which i sent 5 mins later. i was told by a vodacon consultant they will mail samsung and samsung will contact me for details which was not the case at all.After speaking to Samsung they said all that had to happen at the start was that all i need to do was give vodacom the policy schedule to start with. I have had no further feedback. When i called vodacom on an update this morning and i was told that a repair quote had been sent to me.SO... all you want is money as that was the primary focus!. Forget that I'm trying to get my phone repaired using the Samsung care that i bought. I told the consultant that i have been trying to claim samsung care for the repair. I was told oh i will send samsung a mail so now i'm back to square one.So progress wise all i have to show for waiting for a week is a quote for 8k+ for a repair for physicals damage. Which i think is total nonsense to start with.I have one positive point as i was upset that they could not do repairs while i wait they did borrow me a loan phone.So still waiting for feedback which i am sure will not happen at all.