VODAWORLD CUSTOMER SERVICE

On Saturday the 16 February 2019, we went through to Vodaworld thinking that they might be able to help due the vodacom store not having stock. 1. You should have safes for customers to put their firearm away. 2. Security Guard was very rude, could not even great or even give help. 3. The waiting time to see a consultant went from 45 minutes to 1 hour 15 min. In that case we left. But we did manage to speak to a consultant while she was setting up her PC. And was told that we could not take out a contract just for a samsung smart watch, instead it had to be one with a cellphone. Which in actual fact we were sent from the vodacom store to Vodaworld due to the vodacom shop not having stock. 4. Clearly the consultants need to be trained more on the items and advice that can and should be given to customers. Which reminded me why we never go to Vodacom in Midrand due to the **** service a customer gets. After having 5 existing lines and willing to open up another 2 lines, after also being a vodacom customer for more than 13 years. I think that customers should get better attention, better advice and at least try and listen to what the customer wants.