Vodaworld customer care manager accused for theft

<p>I went to fetch my Samsung Note 5 after receiving a message that the phone is fixed. </p> <p> </p> <p>When I collected it they told me that after a month it is still not fixed as it was not a Vodacom phone but a replacement phone from my personal insurance (like we told them when giving the phone in for repair). </p> <p> </p> <p>I was upset because it was not communicated earlier and asked to speak to the manager. Eventually they took me to the manager. </p> <p>He promised to give the phone to samsung for a new screen and to courier to me within 2 days. He took the vodacom proof and wrote my number on it to let me know when to expect the phone. </p> <p> </p> <p>That was the last we heard of the phone and I have no idea who the manager is.</p> <p>Thus I was made a false promise and my Note 5 was ****** by a manager at Vodaworld. </p> <p> </p> <p>I am planning to change my other 12 contracts to another service provider. </p> <p> </p> <p>And I am going to open a police case against Vodacom. </p> <p> </p>