Vodavom Sunnyside at sunny park Pretoria ,refusing to take responsibility for their error

I have been waiting for my eSim to be activated ,vodacom 4u sunnyside used an incorrect email address for to activate now they cannot help nor take resposibility its been a day now without me able to use my phone and i am loosing alot of business 24 hours has passed without me be able to use my phone which is the SLA according the Fezeka and the Manager(forgot his name),should you require further details my temporary contact is ***