Vodavom Fibre - highest downtime and least consitant service I have ever experienced.

Yet another complaint about Vodacom, and more specifically their terrible fibre service.

I have written here before about my (and other's in my estate) experience with this service. Today my fibre line has been down for 6hrs and after speaking to the customer support they habe informed me that it will take 24-48hrs for someone to attend to my line (likely to not have this resolved by Monday as said by the support consultant).

Last time I had posted I had experienced more than 2 weeks of downtime in less than a year. This has more than doubled and even when I do have internet, it is slow and inconsistant with breaks in my connection.

I received a private reply from the Vodacom Fibre team last year informing me that they would make contact with me and unsurprisingly I have not received anything from them since.

The issue this time has to do with my 'router losing connection to the connection point' and would need a technician to connect it back up, not in the next few hours and 'probably not within 48hrs' but hopefully by Monday (probably Tuesday). After being a long time customer of Mweb I can safely say that this ridiculous 'service' is not how Mweb works. Sure Mweb isn't perfect but put next to Vodacom, they are miles ahead in not only servoce and customer satisfaction BUT also in their pricing. Only reason that I am not with them is because Vodacom has a monopoly on the fibre in my area which I sincerely believe is the reason for the lackluster service and high pricing - no competition.

Even after speaking to the consultants they feel defeated by the issues that Vidacom's customers keep facing. One consultant responded with (after being asked if she too has issues with Vodacom fibre) she would not use their service and is with Mweb. It is an omen when your own staff don't believe in the product/service you are offering.

Regardless, I have requested my account to be cancelled ASAP and would rather deal with LTE/5G from another ISP. There is no point in paying a premium for less soeed and bandwidth with the highest downtime I have ever experienced from any ISP (including Telkom).

In short, save yourself the stress and fustration and use a company that actually gives you what you are paying for, even if it means dealing with the issues that other options, like LTE may pose. I have been with many ISPs over the years and Vodacom Fibre is by far the worst experience that I have ever had.