Vodavom fibre down AGAIN

Item: Vodacom
Rating: 1
Author: Dhinesh B

Typical downtime on fibre. The only unit that is customer orientated at Vodacom is the Hello Peter responders. Logged my call via emil @15:41.... no response. Phoned in at 16:20, unusual to have actually reached a helpful gent. Checked networks and said no faults. Asked about router and as i was not home he said he will call after 19:00, 19:15 was then agreed. Well still no fibre and no calls as to whats going on. Neighbourhood whatsapp group cursing on frogfoot. Whats yje chance of a full month of connection Vodacom, if Edkom can do it why cant you.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

29 Jul 2025, 08:01

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply29 Jul 2025, 08:01

Official

Vodacom's replyOfficial

29 Jul 2025, 17:56

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, you have confirmed that your fibre has now been restored.

Apologies for any inconvenience this may have caused. Regards, Consumer Website Team

Vodacom's reply29 Jul 2025, 17:56

Official