Vodauseless part 2

Vodacom continues to not care. I wrote an earlier review of the continued poor service. Vodacom bots, using an algorithm no doubt, found my review. I received an automated response informing me that I would be contacted the next day. It is now 11 days later and they still have not contacted me. A telephonic conversation on Thursday 5 May with an upgrade specialist, informed me that she would contact me the next day having sorted out my problems. Well, that was 12 days ago and even she has not called me back. Perhaps I need to start naming names, which I have avoided doing to remain professional. Vodacom continues with its poor service delivery.