AM
Alan M

1 reviews | Active since Aug 2015

02 Nov 2019, 02:22

Voda*******

Last month I cancelled two phone contracts (and posted on hellopeter) that should have expired in three months earlier. Vodacom had continued to ****** money *******ly from my bank account. These phone numbers were supposed to convert to pay as you go, however both are now not working and whats ****** worse is the ******* have ****** my money from my bank account again - Vodacom, dont reply to this and say that an agent will get hold of me - that was the lie that you gave me last month, just give me my money back - ALL OF IT! we are counting hundreds of rands now!

0
Replies (2)
Vodacom
Vodacom's reply02 Nov 2019, 11:37
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply12 Nov 2019, 11:26
Official
Dear Customer

Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.