AM
Alan M
1 reviews | Active since Aug 2015
02 Nov 2019, 02:22
Voda*******
Last month I cancelled two phone contracts (and posted on hellopeter) that should have expired in three months earlier. Vodacom had continued to ****** money *******ly from my bank account. These phone numbers were supposed to convert to pay as you go, however both are now not working and whats ****** worse is the ******* have ****** my money from my bank account again - Vodacom, dont reply to this and say that an agent will get hold of me - that was the lie that you gave me last month, just give me my money back - ALL OF IT! we are counting hundreds of rands now!
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
02 Nov 2019, 11:37Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Nov 2019, 11:37
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
12 Nov 2019, 11:26Dear Customer
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Vodacom's reply12 Nov 2019, 11:26
Official
Dear Customer
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
