RvdM
Riaan van der Merwe
1 reviews | Active since Mar 2013
11 May 2018, 08:58
Voda*******
Pathetic to say the least. Firstly received my invoice today which is due 1 June 2018 with an increase on my subscription that i was not notified about. After the VAT hike of 1% they did another increase on my subscription no notification nothing. When i phoned in customer care at 08:53 this morning they told me sorry they are offline and couldnt assist me with my query as to why there is an increase on my account. How is this acceptable? I want an explanation or cancel my contract and i wont pay you a cent further.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
11 May 2018, 09:40Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 May 2018, 09:40
Official
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 May 2018, 12:14Dear Riaan
Kindly be advised feedback has been provided to you via email at ***.
Have a pleasant day further!
Regards,
RJ
Best regards,
Vodacom's reply14 May 2018, 12:14
Official
Dear Riaan
Kindly be advised feedback has been provided to you via email at ***.
Have a pleasant day further!
Regards,
RJ
Best regards,
RvdM
Riaan van der Merwe's updateReviewer Update
15 May 2018, 17:57Some half automated response... No response 24 hours after I rep**** to you response. Where and when can i terminate my contracts with Vodacom? Ive had it with this pathetic service. When your debit order is due you dont get a response the bank is offline or there isnt enough money. I pay for a service!
RvdM
Riaan van der Merwe's update15 May 2018, 17:57
Reviewer Update
Some half automated response... No response 24 hours after I rep**** to you response. Where and when can i terminate my contracts with Vodacom? Ive had it with this pathetic service. When your debit order is due you dont get a response the bank is offline or there isnt enough money. I pay for a service!
RvdM
Riaan van der Merwe's updateReviewer Update
28 May 2018, 14:53Still nothing from Vodacom?? NCC here we come!
RvdM
Riaan van der Merwe's update28 May 2018, 14:53
Reviewer Update
Still nothing from Vodacom?? NCC here we come!