Voda*******

<p>I am tired, frustrated, angry and everything you can think of when you're at the mecry of a company that insists on *****ing from you month after month!!</p> <p> </p> <p>1. From their pathetic security measures for being unable to ensure that ********** upgrades and new numbers don't happen under their watch. </p> <p> </p> <p>2. To their COMPLETE inability to fix the issue when the've realised that it has happened.</p> <p> </p> <p>I live in JHB and somehow someone in Bloemfontein managed to open a new contract and upgrade my existing line **********ly in October 2016. I had to fight Vodacom for months until they corrected the issue in February 2017. They cancelled the new number, refunded me for the payments on the new number and refunded me for the payments on the upgrade too. Unfortunately, some clever person DID NOT REVERSE THE UPGRADE!!!! They merely refunded me but are continuing to charge me for the upgrade every month. We are now into April 2017 and I'm still being charged for a ********** upgrade. </p> <p> </p> <p>I spend 90min on the phone every two weeks with Vodacom and I'm asked to send the same documents and lodge a quiery OVER AND OVER. </p> <p> </p> <p>All they are good for is shelling out reference numbers then closing the request without resolving it - REF: S4-01J3L-LLXG3 (the latest of many).</p> <p> </p> <p>Yours sincerely Livid Lomile</p>