1 reviews | Active since Dec 2016

01 Jul 2021, 15:46

Vodasure - the looting continues

I posted previously to say that I am still getting charged over R200 per month for Vodasure cover on a phone I don't even use any more. Vodacom made one attempt to contact me (a missed call with no message left) and then responded on Hello Peter falsely claiming to have followed up by email. Surprise, surprise, I have just been debited again! I am now in the UK and seldom use my SA number (on another old handset), so I would really appreciate a prompt (and honest) resolution. I want the Vodasure cover cancelled with immediate effect, nice though it may be for Vodacom to have this passive income stream. Please contact me by email on ***

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Replies (1)
Vodacom
Vodacom's reply02 Jul 2021, 07:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team