MB
Martie B
1 reviews | Active since Oct 2011
04 Jul 2023, 13:05
Vodasure SUCKS - Zero Client Service
My issue is with Vodasure for these reasons: 1. Their Website is pathetic & there's no way to contact them via email, but only telephonically. 2. In spite of requesting them to cancel insurance on a (very old) tablet telephonically on 5 May 2023, they proceeded to debit my current account again on 1 Jun 2023, and again on 1 July 2023. 3. I've been trying to call them since 20 minutes ago - on 3rd call now, still no answer... Just very irritating music playing... 4. I've cancelled all my cell-phone & tablet contracts with Vodacom some 5+ years ago, yet the insurance was never cancelled & this seems to complicate matters, but still...
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
04 Jul 2023, 13:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Jul 2023, 13:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Jul 2023, 09:54Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided. Regards Consumer Website Team
Best regards,
Vodacom's reply05 Jul 2023, 09:54
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided. Regards Consumer Website Team
Best regards,