ZM
Zandile M
1 reviews | Active since May 2020
25 Aug 2021, 20:53
Vodasure ****
I have a cellphone contract with Vodacom and using cash as a payment method however I found a debit order with the description Vodasure on my bank statement. I called Vodacom to report this however was told that the debit order isn't from Vodacom as they didn't debit my account. So I did research on the description and found that it is a product of Vodacom. Vodacom better explain.
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
26 Aug 2021, 07:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Aug 2021, 07:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
31 Aug 2021, 09:42Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that Finrite made contact and advised accordingly.
Please call *** should you require any further assistance.
Regards Consumer Website Team
Please call *** should you require any further assistance.
Regards Consumer Website Team
Best regards,
Vodacom's reply31 Aug 2021, 09:42
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that Finrite made contact and advised accordingly.
Please call *** should you require any further assistance.
Regards Consumer Website Team
Please call *** should you require any further assistance.
Regards Consumer Website Team
Best regards,