Vodasure is fleecing me
Before relocating to the UK, I moved my paid up Vodacom contract onto a pay as you go basis, as I only need to keep my SA number going for occasional banking transactions. From here it has proven impossible to cancel my handset insurance, despite making numerous calls and sending emails to the suggested email addresses. None of the short self help numbers given really work from overseas and Tobi is no help whatsoever as my issue falls outside the very narrow range of topics he can help with. I am still being billed over R200 per month by Vodasure for an now very old handset. I need this to stop, but cannot find a way to get it done.
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Replies (2)Vodacom's replyOfficial
05 Jun 2021, 15:52Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jun 2021, 15:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
09 Jun 2021, 12:00I have had no response via email, so please try again
's update09 Jun 2021, 12:00
Reviewer Update
I have had no response via email, so please try again
