Vodasure is definately not sure

Firstly I would like to point out that I have been with Vodacom for over 10years and have only had maybe 1 or 2 issues with an advisor but most of the time the advisors/agents do a good job.

My issue is the vodacom process themselves. I had upgraded on the 10th of July and received my device the end of July.

I received two months free insurance but decided to get/extend the insurance so i clicked on the link from the SMS to get insurance which is R255 for the samsung flip 7 fe but received an error, I then called customer service who said it is R360, which I would definately not take coz on the link it was cheaper. the agent then advised that there is currently an issue and IT is working on it. And this was on the 27th of August were the agent asked that I email the screenshot of the error and she will get back to me.

The agent is not at fault at all as she can only provide feedback on what she is advised. Vodacom has very poor policies and process. LOYALTIE MEANS NOTHING FOR THEM.

FIX YOUR WAYS.

I want the insurance but at the amount I saw via the link.