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Xabiso P

1 reviews | Active since Dec 2012

31 Jan 2025, 07:04

Vodasure Insure 😡

Vodacom double deducted me for my cellphone insurance for the month of January, citing that I missed the December payment, which is a lie because they deducted the funds and I have sent them proof and no one is yet to come back to me.

I emailed Thando Makgwele who os yet to respond to my email

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Replies (4)
Vodacom
Vodacom's reply31 Jan 2025, 07:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply31 Jan 2025, 14:51
Official
Hi Xabiso,

We are unable to reach you on ***.

Our records indicate that feedback was provided to you from Vodasure.

Feedback remains the same, as double payment was scheduled for Jan 2025,

We hope this provides clarity on your query.

Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply31 Jan 2025, 15:02
Official
Dear Customer,

We are unable to reach you on the listed number, to further assist, kindly provide us with:
- Your contact number.
- A time to call you.

We await your response.

Regards

Consumer Website Team

Best regards,

Vodacom
Vodacom's reply04 Feb 2025, 08:52
Official
Dear Customer,

After many contact attempts, we are unable to reach you.

We will be closing your query from our end, our records indicate that Vodasure have provided you with feedback on your query,

You may reach out to us again, in case you require additional assistance.

Regards

Consumer Website Team.

Best regards,