ZD
Zola D

1 reviews | Active since Nov 2012

23 Mar 2023, 22:08

Vodasure Insurance Day Light *******

I am Vodacom Insurance Customer for more than 10 years and the service I received when claiming for a device that is no longer available in the market. They keep on wanting to replace the lost device with the cheaper model available while they have increased my premiums to a bracket higher than what they quoting the new device. Further to the above the device they wanting me to have is not available in the 4 stores visited in the past 2 days. I have submitted the claim a month or so ago and I have been sent from pillar to post. As if the above is not inconveniencing me enough I am paying for the premiums of the device I am claiming for while awaiting to solve the riddle that they put me through.

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Replies (1)
Vodacom
Vodacom's reply24 Mar 2023, 07:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team